Previous incidents
Conversations still may not load; back shortly
Resolved Jun 11, 2026 at 11:40am UTC
Fully back across all accounts.
1 previous update
Services Down
Resolved Jun 11, 2026 at 11:28am UTC
We are back online.
2 previous updates
Rolling back a migration
Resolved May 31, 2026 at 8:07pm UTC
Resolved.
We are deploying to production
Resolved May 31, 2026 at 8:01pm UTC
We're back up; please do a hard refresh of the browser. Our apologies for the brief 2-minute disruption.
AI auto-response disruption
Resolved May 26, 2026 at 11:34am UTC
There was an overnight disruption the prevented AI suggested responses and AI auto-responses from generating. This was caused by a billing glitch on Open AI despite the credit card on file being valid. We have escalated the internal alerting if this happens again.
This is now resolved and we are back-populating any messages that arrived for which a suggested reply was not generated.