Incidents and maintenance reported on status page for TourOptima https://status.touroptima.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a9661a892b163a3314fac872341fbcef.png https://status.touroptima.com/ en https://status.touroptima.com/maintenance/1093034 Mon, 19 Oct 2026 01:10:00 -0000 https://status.touroptima.com/incident/1093034#54edb89a15bac2a489b31421fa6eb18842383a258c45e85c76a8bdfb52983cfc Maintenance Maintenance completed https://status.touroptima.com/maintenance/1093034 Sat, 17 Oct 2026 14:10:00 -0000 https://status.touroptima.com/incident/1093034#0080cb61add66db3215679a3c161611411446eab72fcd88236231447fdc92898 Maintenance We will be performing system maintenance this weekend, through Sunday, October 18th. No interruptions or downtime are expected. https://status.touroptima.com/maintenance/1076521 Tue, 29 Sep 2026 04:30:02 -0000 https://status.touroptima.com/incident/1076521#fa0a7aad1df2c99338add62cde31dbdd1dbf81a07abd97080e80d56df69990d8 Maintenance Maintenance completed https://status.touroptima.com/maintenance/1076521 Mon, 28 Sep 2026 17:34:35 -0000 https://status.touroptima.com/incident/1076521#5a0221dbd55fb8dcbf46794f591fd7546c0414380b11713747c05fcd414760b1 Maintenance We are pushing a large deployment to production and performing system maintenance at 10:30pm EDT (New York) Monday / 02:30am GMT Tuesday / 4:30am GMT+2 (Rome) Tuesday. We are not expecting any disruptions to service, but this is a significant update packed with many new features and capabilities, and includes database work. https://status.touroptima.com/incident/1059798 Fri, 11 Sep 2026 11:34:00 -0000 https://status.touroptima.com/incident/1059798#8d3ae5c555653a533ddb21c332af72c9196976f919f6901b3260eace0ccb0530 Incident There was a backlog between 7:00 and 11:00 UTC in our reminders notifications queue, resulting in many 2-hour pre-tour reminders being delayed. Note that transactional confirmations, booking updates, and cancellations were unaffected, as they route into a different, high-priority queue for instant delivery. We are still investigating the root cause to ensure that this doesn't happen again. https://status.touroptima.com/incident/920875 Thu, 11 Jun 2026 11:40:00 -0000 https://status.touroptima.com/incident/920875#d3a029b932779d6b0df132cb212e0cba1651701c076d83b7df9fb94be21859c4 Incident Fully back across all accounts. https://status.touroptima.com/incident/920875 Thu, 11 Jun 2026 11:37:00 -0000 https://status.touroptima.com/incident/920875#00fae1df7fa4cf297ba8584738c5e31a51f05d6611c7fa6f652a17326458365a Incident We are still in the process of restoring services for all clients and conversations should load shortly. Will post again when fully restored for all. https://status.touroptima.com/incident/920863 Thu, 11 Jun 2026 11:28:00 -0000 https://status.touroptima.com/incident/920863#395a31e4ccdb2c7f68a32f6f1ad6ba17395de24c7b4c9b1448d2e0cee4bfd0b5 Incident We are back online. https://status.touroptima.com/incident/920863 Thu, 11 Jun 2026 11:25:00 -0000 https://status.touroptima.com/incident/920863#503e40e89e63f03833e528fc1dc3ee729b261b11480a7808a0b0f7cbe51fc72b Incident Root cause of the issue discovered. We should be back online within 5-10 minutes. https://status.touroptima.com/incident/920863 Thu, 11 Jun 2026 11:16:00 -0000 https://status.touroptima.com/incident/920863#6b5b2aad2bc9e9ba20974d496539b1906437812f7bce4d49fd323ace91787f16 Incident We are down and actively working on restoring services. An update will be provided within 10 minutes. https://status.touroptima.com/incident/909496 Sun, 31 May 2026 20:07:00 -0000 https://status.touroptima.com/incident/909496#cd03d85df1d8c5716cf6c26c2e4742da1c20aadb0b730e8919a16f9e4ef1e305 Incident Resolved. https://status.touroptima.com/incident/909493 Sun, 31 May 2026 20:01:00 -0000 https://status.touroptima.com/incident/909493#cec9c0945808c97c51570780b98131004669e787e1698d336a34632f1691293c Incident We're back up; please do a hard refresh of the browser. Our apologies for the brief 2-minute disruption. https://status.touroptima.com/incident/905556 Tue, 26 May 2026 11:34:00 -0000 https://status.touroptima.com/incident/905556#192976f035807e6239111a016e276cc2b5769cd5d60b5a36b00f75b1c42666ab Incident There was an overnight disruption the prevented AI suggested responses and AI auto-responses from generating. This was caused by a billing glitch on Open AI despite the credit card on file being valid. We have escalated the internal alerting if this happens again. This is now resolved and we are back-populating any messages that arrived for which a suggested reply was not generated.